Terms of Use

Last Updated: June 2026

Welcome to Peetalya.com ("Website"), owned and operated by Heritagious Living Private Limited ("Peetalya", "we", "our", or "us").

By accessing, browsing, or using this Website, you agree to be bound by these Terms of Use. If you do not agree with these Terms, please refrain from using the Website.

1. Acceptance of Terms

Your use of Peetalya.com constitutes your acceptance of these Terms of Use, our Privacy Policy, Shipping Policy, and Return & Refund Policy. We reserve the right to modify these Terms at any time without prior notice. Continued use of the Website following any changes constitutes acceptance of the revised Terms.

2. About Peetalya

Peetalya is a premium Indian heritage lifestyle brand offering brass, copper, kansa, and handcrafted homeware products. The Website provides information about our collections and enables customers to purchase products directly through our online store.

3. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age.
  • You are legally capable of entering into binding contracts.
  • The information provided by you is accurate and complete.

4. Product Information

We strive to display products, descriptions, dimensions, finishes, and colors as accurately as possible. However:

  • Actual colors may vary depending on screen settings.
  • Handcrafted products may show natural variations in texture, finish, shape, or patina.
  • Product images are for representation purposes and may differ slightly from the delivered item.

Such variations are not considered defects.

5. Pricing and Payments

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Change prices without notice.
  • Correct pricing errors.
  • Refuse or cancel orders resulting from pricing inaccuracies.

Payments are processed through secure third-party payment providers. Peetalya does not store your complete payment information.

6. Orders and Acceptance

Placement of an order does not constitute acceptance of that order.

We reserve the right to:

  • Refuse or cancel any order.
  • Limit quantities purchased.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Request additional verification before processing an order.

7. Shipping and Delivery

Shipping timelines provided on the Website are estimates and may vary due to factors beyond our control.

While we make every effort to ensure timely delivery, Peetalya shall not be liable for delays caused by:

  • Courier partners
  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Force majeure events

8. Returns and Refunds

Returns, replacements, exchanges, and refunds are governed by our Return & Refund Policy available on the Website.

Customers are encouraged to review the policy before making a purchase.

9. Intellectual Property Rights

All content available on Peetalya.com, including but not limited to logos, trademarks, product photographs, graphics, illustrations, text, product descriptions, and website design elements, are the exclusive property of Heritagious Living Private Limited and are protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.

10. User Conduct

You agree not to:

  • Use the Website for unlawful purposes.
  • Attempt unauthorized access to systems or data.
  • Distribute malicious software.
  • Interfere with Website functionality.
  • Use automated tools to scrape Website content.

Violation of these terms may result in suspension or termination of access.

11. Third-Party Services

The Website may contain links to third-party websites or services for your convenience. Peetalya does not control or endorse such third-party platforms and is not responsible for their content, privacy practices, or operations.

12. Disclaimer

The Website and all information, products, and services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Peetalya disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Heritagious Living Private Limited shall not be liable for indirect, incidental, or consequential damages, loss of profits, loss of data, or business interruption arising from the use or inability to use the Website or products purchased through the Website.

14. Indemnification

You agree to indemnify and hold harmless Heritagious Living Private Limited, its directors, employees, affiliates, and partners from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms.

15. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how personal information is collected, used, stored, and protected.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Heritagious Living Private Limited.

17. Contact Information

For any questions regarding these Terms of Use, please contact:

Heritagious Living Private Limited
Website: Peetalya.com
Email: support@peetalya.com
Customer Support: As listed on the Contact Us page of the Website.