Returns & Refunds Policy
Last Updated: June 2026
At Peetalya (पीतल्या), we take pride in offering premium brass products crafted with care and attention to detail. Customer satisfaction is important to us, and we strive to ensure that every order reaches you in perfect condition.
Please read our Returns & Refunds Policy carefully before making a purchase.
Return Eligibility
We accept returns only under the following circumstances:
- Product received is damaged during transit.
- Product received is defective or unusable.
- Incorrect product received.
- Missing items from the order.
To be eligible for a return, the issue must be reported within 48 hours of delivery.
Non-Returnable Items
Due to the nature of our products and quality assurance standards, we do not accept returns or exchanges for:
- Change of mind purchases.
- Minor variations in color, texture, finish, engraving, or handcrafted details.
- Products showing signs of use, damage, or mishandling after delivery.
- Customized or personalized products.
- Gift cards or promotional items.
As many of our products are handcrafted, slight variations are a natural characteristic of artisanal craftsmanship and should not be considered defects.
Reporting a Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide:
- Order number
- Clear photographs of the product
- Photographs of the packaging
- Description of the issue
Our team will review the request and respond within 2–5 business days.
Refunds
Once your request is approved, refunds will be processed to the original payment method used during purchase.
Refund timelines may vary depending on your payment provider:
- UPI & Wallets: 3–7 business days
- Credit/Debit Cards: 5–10 business days
- Net Banking: 5–10 business days
Shipping charges, if applicable, are generally non-refundable unless the return is due to an error on our part.
Replacement Policy
Where applicable, Peetalya may offer a replacement instead of a refund.
Replacement requests are subject to product availability.
If the same item is unavailable, a refund or alternative resolution may be offered.
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
To request a cancellation, please contact our support team as soon as possible after placing your order.
Quality & Craftsmanship Disclaimer
Many Peetalya products are handcrafted by skilled artisans. Small variations in finish, texture, polish, or handcrafted detailing are part of the product’s unique character and are not considered manufacturing defects.
Contact Us
For return, refund, or replacement requests, please contact:
Peetalya Customer Support
📧 Email: support@peetalya.com (replace with your actual email address)
📞 Phone/WhatsApp: (add your contact number)
We are committed to resolving genuine concerns fairly and promptly.
Peetalya – Timeless Brass. Modern Living. ✨