Frequently Asked Questions (FAQ)
Orders & Payments
How can I place an order?
Simply browse our collection, add your favorite products to the cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
What payment methods do you accept?
We accept major payment methods, including:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Buy Now, Pay Later options (if available)
Can I cancel my order?
Yes, orders can be cancelled before they are shipped. Once dispatched, cancellations are not possible.
Will I receive an order confirmation?
Yes. After placing an order, you will receive an order confirmation via email and/or SMS.
Shipping & Delivery
How long will delivery take?
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 4–8 business days
- Remote Areas: 5–10 business days
Do you offer free shipping?
Free shipping may be available on eligible orders and promotional offers. Shipping charges, if any, will be displayed during checkout.
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email or SMS.
Do you deliver across India?
Yes, we ship to most serviceable locations across India.
Returns & Refunds
Can I return a product?
Returns are accepted only for damaged, defective, incorrect, or missing products reported within 48 hours of delivery.
How do I request a return?
Contact our support team with:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
How long does it take to receive a refund?
Refunds are generally processed within:
- UPI & Wallets: 3–7 business days
- Cards & Net Banking: 5–10 business days
Can I return a product if I change my mind?
Currently, we do not accept returns for change-of-mind purchases.
About Brass Products
Why does brass change color over time?
Brass naturally develops a patina when exposed to air and moisture. This is a normal characteristic of genuine brass and does not affect product quality.
Are slight variations normal?
Yes. Many Peetalya products are handcrafted, and minor variations in finish, texture, and detailing make each piece unique.
Is brass safe for daily use?
Yes. Brass has been used in Indian households for generations. Proper care and maintenance are recommended for long-lasting use.
Does brass require special care?
Brass products should be cleaned regularly and kept dry after washing. Please refer to our Brass Care Guide for detailed instructions.
Product & Quality
Are your products made of genuine brass?
Yes. We carefully source and curate quality brass products from trusted artisans and manufacturers.
Will handcrafted products look exactly like the photos?
As each handcrafted piece is unique, slight variations may occur. These variations are part of the product’s charm and authenticity.
Do you offer gift packaging?
Selected products and gift collections may include premium packaging. Product-specific details will be mentioned on the respective product page.
Do you offer bulk or corporate gifting?
Yes. We provide gifting solutions for:
- Corporate gifts
- Wedding favors
- Festive gifting
- Special events
For bulk inquiries, please contact us directly.
Contact & Support
How can I contact Peetalya?
You can reach us through:
- Phone
- Contact Form
Details are available on our Contact Us page.
What are your customer support hours?
Our support team typically responds within 24–48 business hours.
Still Have Questions?
We’re always happy to help.
📧 Email: support@peetalya.com
📞 WhatsApp: +91 XXXXXXXXXX
Peetalya (पीतल्या)
Timeless Brass. Modern Living. ✨